We want to inform you about what personal data is collected when you use our website, how your data is processed and the rights you have regarding your data. We have summarised this information for you in the privacy policy below.
1. Information about the collection of your personal data
The data processing controller on this website is:
Covent Studio GmbH
Rasumofskygasse 26.
1030 Vienna, Austria / Europe
The controller is the natural person or legal entity that single-handedly or jointly with others makes decisions as to the purposes of and resources for the processing of personal data (e.g., names, e-mail addresses, etc.).
Questions relating to data protection can be directed to our data protection officer by email at info(at)coventstudio.com
2. Your rights as a data subject
Right of access
You have the right to obtain information from us about the categories of data stored, the purpose of processing, the recipients of the data, the planned storage period and your rights regarding data protection. For personal data not collected directly from you, you have the right to be informed about the source of the data.
Right to rectification
If the personal data we process is inaccurate or incomplete, you have the right to have your data rectified.
Right to erasure
You have the right to request that we delete your personal data. In certain cases, however, your data cannot be deleted. For example, if your data is required for an active contract or for our accounting and statutory responsibilities.
Right to restriction of processing
You can request that we restrict the processing of your data in the following cases:
- You have disputed the accuracy of data and you want us to stop using it pending final verification
- The processing is unlawful, but you would prefer to restrict processing rather than have the data erased
- We no longer need and would otherwise delete the data, but you still need it for the assertion, exercise or defence of legal claims
- You have lodged an objection to the data processing, which is still under review
In the event of a restriction, we will ensure that the personal data cannot be further processed or changed by us. If processing has been restricted in accordance with the above conditions, the controller will inform you before lifting the restriction.
Right to data portability
You have the right to receive the personal data that you provided to us in a structured, commonly used and machine-readable format and, if necessary, to have it transferred to third parties.
The right to data portability shall not apply to processing that is necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller.
Right to object
You have the right to object at any time to the processing of personal data that we process on the basis of a "legitimate interest"; this also applies to profiling based on these provisions.
We will then no longer process your personal data unless we can demonstrate compelling legitimate grounds for the processing that override your interests, rights and freedoms, or unless the processing serves to assert, exercise or defend legal claims.
You can object to data processing for the purpose of direct advertising at any time without providing a reason. If you object to processing for direct marketing purposes, your personal data will no longer be processed for these purposes.
To exercise your right to object, you must submit an objection to us, the data controller. In some cases you can do this directly online (e.g. in the case of cookies). You are also welcome to address your data protection concerns (e.g. your objection) directly to the responsible contact person at privacypolicy(at)coventstudio.com
Right to withdraw
You have the right to withdraw your consent to future processing (e.g. to be contacted for advertising purposes) at any time.
Please send your notification of withdrawal to us at privacypolicy(at)coventstudio.com
You can withdraw your consent for cookie-based data processing at any time here.
If you would like to exercise any of the above rights, please write to us at privacypolicy(at)coventstudio.com and we will take care of your request.
Right to lodge a complaint with a supervisory authority
You also have the right to lodge a complaint with the supervisory authority responsible for data protection at any time.
Here you will find the contact information for the Austrian Data Protection Authority:
Österreichische Datenschutzbehörde
Barichgasse 40-42,
1030 Vienna
Austria / Europe
Telephone: +43 1 52 152-0
E-Mail: dsb@dsb.gv.at
Personal data managed by you
Our customers use our services to host, transmit or process data on our hosting platforms, which may include personal data of their own customers.
In this scenario, it is our customers who stipulate the process for collecting their customers' data. Most importantly, we do not have knowledge of or view, share or collect this specific customer data.
We have a direct relationship with our customers and a data protection agreement is in place between us and our customers.
3. Visiting our website
By using this Web Site, you signify you have read and accepted the Privacy Policy of this Website and services. If you do not agree to these Conditions, do not use the Website.
We also collect data when you visit our website. We collect data when you view our websites or our profiles on social media. The details are explained below.
Cookies
We use cookies to optimise the design of our websites, to improve our products for you and to show you advertising tailored to your interests in cooperation with third-party providers. A cookie is a string of information that a website stores on a visitor’s computer, and that the visitor’s browser provides to the website each time the visitor returns.
Social media
In order to optimise our corporate presence, we maintain company pages on various social media platforms. We use these pages to inform prospective customers about our services and also to communicate with you via these channels.
We use these channels for the following purposes:
- To provide information about our company and products
- To conduct statistical evaluations to analyse and improve our products, services and business processes
- To communicate with customers and prospective customers
Legal basis
The legal basis for this processing of your personal data is our legitimate interest in communicating with our customers and prospective customers, as well as analysing and improving our products, services and business processes. We also make direct contact with customers; this processing is based on our contractual relationship customers or pre-contractual actions with prospective customers.
Further information about the social media platforms:
We also maintain a company profile on the networking platform LinkedIn.
If you are a member, LinkedIn can assign any access of content and functions on our profile to your user own profile. For more information, please see LinkedIn Ireland’s privacy information at:
https://www.linkedin.com/legal/privacy-policy?trk=homepage-basic_footer-privacy-policy
LinkedIn Ireland Unlimited Company, Wilton Place, Dublin 2, Ireland
Social media links
Links to social media platforms are integrated in such a way that data is not directly transmitted to the social media operator. Social media services are integrated on our website using links. Data is transferred only if you have clicked on the link.
Chat
When you use the chat function on our websites, various cookies are set by our chat provider (Tawk.to). Some of the cookies are necessary for the technical implementation of the chat function. Some are used for analysis purposes. You can find out more about these cookies on our cookies page.
tawk.to uses cookies to help us identify and track visitors, their usage of website, and their website access preferences. Website visitors who do not wish to have cookies placed on their computers should set their browsers to refuse cookies before using coventstudio.com’s website, with the drawback that certain features of coventstudio.com’s websites may not function properly without the aid of cookies.
In addition, we store the chat history for 30 days for quality purposes. Evaluating stored chat histories allows us to continuously improve our customer support. This processing is based on our legitimate interest. Customers are informed about this storage at the beginning of the chat and have the option to object to the storage. Should you wish to object at a later date, you are welcome to send your objection at any time to privacypolicy(at)coventstudio.com
The chat history is also saved if it leads to a sales conversation and the conclusion of a contract. In this case, only the sales part of the chat is stored for the duration of the contractual relationship. The quality part will still be deleted after 30 days. We need this data to document the conclusion of the contract. The legal basis in this context is the fulfilment of the contract.
Consent Management
Purpose of processing
Provision and operation of a consent management function for the website. Website visitors can give their consent for processing and setting cookies and receive information about the functions applied and how data is used.
Categories of personal data
Subscriber data, usage data, traffic data
Legal basis
Art. 6(1) lit. b GDPR
Retention period
User data will be stored up to one year after the booked appointment.
Subprocessors
tawk.to, Nevada, USA
Marketing and other products
Email Marketing
Purpose of processing
Creation, sending and monitoring of newsletter campaigns.
Categories of personal data
Contact data, content data, usage data, traffic data
Legal basis
Art. 6(1) lit. b GDPR
Retention period
User data will be stored up to one year after the end of the contract lifetime.
Subprocessors
Mailjet, Paris, France
Online Calendar for Booking Appointments
Purpose of processing
For free consultation, the customer can book an appointment online.
Categories of personal data
Contact data
Legal basis
Art. 6(1) lit. b GDPR
Retention period
User data will be stored up to one year after the booked appointment.
Subprocessors
Setmore Appointments, USA
Transparency is our priority
All data we receive from you during the lifetime of your contract is used primarily to provide the level of service you would expect. We carry out statistical analyses to improve products and services. These analyses are conducted in compliance with data protection legislation and our internal privacy policies and processes.
Your rights
In respect of Art. 15 GDPR you have the right to obtain information as to whether or not your personal data are processed. You also have the right to have your personal data rectified if it is inaccurate in accordance with Art. 16 GDPR, the right to be forgotten (Art. 17 GDPR), a right to obtain restriction of processing under given cirumstances (Art. 18 GDPR) and the right to data portability stated in Art. 20 GDPR. You have the right to object to the processing of your personal data, as to where the processing is based on Art. 6(1) lit f GDPR.
If you wish to exercise one of these rights, please contact us and we will get this done for you.
Please email
privacynotice(at)coventstudio.com
Last update: February 2023